At Vesim.us, we provide prepaid Verizon eSIMs designed for instant activation and immediate use. Due to the digital nature of our products, all sales are final and eSIMs cannot be refunded once delivered or activated.
Why Refunds Are Not Provided
Digital products like eSIMs are inherently different from physical goods. Once an eSIM is activated on a device, it is impossible to revoke or reuse it. This ensures a secure and efficient experience for all users but means refunds are not feasible.
User Responsibility
We encourage users to carefully review their device compatibility and selected plan before purchase. Understanding your needs and device capabilities helps avoid issues and ensures a smooth experience.
Risk Management
Purchasing an eSIM requires the user to accept inherent digital product risks, such as device incompatibility, technical limitations, or unforeseen network issues. Our team provides guidance and support, but users ultimately manage their own usage risk.
Support in Exceptional Cases
While standard refunds are not available, we prioritize technical support. If an eSIM fails to activate due to genuine technical issues, our support team will assist in resolving the problem or issuing a replacement eSIM if possible. Contact us at support@vesim.us.
Commitment to Transparency
We are committed to clarity in our policies, ensuring that users understand the nature of digital eSIM products before purchase. Transparency and guidance are part of our service philosophy, helping users make informed decisions.
Acceptance of Policy
By purchasing from Vesim.us, you acknowledge and accept this refund policy, understanding the finality of digital eSIM transactions and the rationale behind it.
